Website Terms
These terms and conditions (the "Terms and Conditions") govern the use of www.furnishmyhome.store (the "Site"). This Site is owned and operated by Tracy Bell. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Tracy Bell and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent;
- Post any material that may be deemed inappropriate or offensive; or
- Transmit any thing that may infringe the rights or well being of others in any way or form...
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User Contributions
Users may post the following information on our Site:
- Photos; and
- Public comments.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Furniture & Homewares.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
User Goods and Services
Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.
Payments
We accept the following payment methods on our Site:
- Credit Card;
- PayPal;
- Stripe;
- Afterpay;
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Lead Times
Many services are currently experiencing supply chain challenges as a result of Covid-19, in some cases estimated delivery dates is out of our hands. Be assured we are working to the best of our ability to facilitate the timely arrival of your products.
We will do our absolute best to update our customers throughout this process. If you have any questions regarding the status of our order, you can email us at: belledesigns@westnet.com.au.
Pre-Order
Full payment must be made up front. Any pre-order transactions are final. We do not offer refunds on change of mind. Our 6-12 week lead time is approximate and subject to change. Shipping delays are unfortunate and out of our control. Colours may appear different online than in person and are not a basis for refund.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Pickup in-store or Freight Australia wide.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays. Due to the unpredictable nature of shipping and delivery costs and timelines, we are currently unable to offer any guarantees around delivery times.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. A post office box address is not accepted. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
We are not responsible for any items purchased that do not fit into your premises (house, apartment, elevator), or access leading to your property (doorways, stairs, corridors). We will not refund or exchange items if this occurs. The customer is responsible to ensure that there is reasonable and good access to allow the products to be delivered.
Please ensure that someone is present at the delivery address where your items are being shipped to.
Unpacking, assembly and removal of rubbish is not included in this service.
If FMH is unable to deliver the goods you have ordered, we may cancel your order and provide you with a refund.
Once you receive and unbox your items, please note that you have 24 hours to contact us if you find any faults or flaws within your item. Any requests for refund or replacement after 24 hours will not be accepted.
For more information on our Shipping and Delivery Policy, click here.
Third Party Couriers
FMH uses third party carriers/delivery drivers. We take no responsibility for the actions of third party carriers/delivery drivers. FMH takes no Responsibility for damage caused to private or public property during delivery and cannot be held liable for any indirect, special or consequential loss or damage arising in any way in relation to delivery. Insurance for goods in transit is not included in the purchase price.
Insurance for Goods
Upon payment of the freight charges, customer goods are insured under our freight insurance policy for any damages which may occur during transit. If your item(s) appear to arrive damaged please do as follows; if the packaging is damaged please take several clear photos. If an item is damaged once packaging is removed, please take several clear photos of the damage(s) to the item. Send the photos to belledesigns@wesnet.com.au WITHIN 24 HOURS of receiving the items.
If Furnish My Home do not receive the photos of any damage(s) caused during transit within 24 hours of receiving deliver, no insurance claim can be made and we cannot reimburse or replace any damaged goods.
Returns & Refunds
We are bound and comply with Australian Consumer Law and will process all returns and refunds in accordance with these laws. Please choose your products carefully, we do not refund or exchange if you purchase any items deemed pre-order and floor stock. We do not accept exchanges or refunds on sale items. All purchases on sale items are final.
Refunds
Refunds for Goods
Refund requests must be made within 3 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken;
- Good does not match description; or
Refunds do not apply to the following goods:
- sold as is;
- Floor Stock;
- lay-buy items; and
- sale items.
Returns
Returns can be made in person at the following location(s): At any of our stores.
Returns can be made by mail or courier. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.
For more information on our Returns & Refunds policy, click here.
Guarantees
The following guarantees apply to our Site:
- Furnish my home observes and complies to the Australian Competition & Consumer protection Act 2010 and warrants all care in the sourcing and supply of goods and services.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Tracy Bell and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Tracy Bell and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Western Australia.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(04) 3893 0081
You can also contact us through our website via our Contact page.
Effective Date: 20th day of February, 2022