Returns & Refunds

We are bound and comply with Australian Consumer Law and will process all returns and refunds in accordance with these laws. Please choose your products carefully, we do not refund or exchange if you purchase any items deemed pre-order and floor stock. We do not accept exchanges or refunds on sale items. All purchases on sale items are final.

With any refund/replacement queries you must keep your receipt (proof of purchase).

Once your order is confirmed and you have paid in full, it can no longer be cancelled.

 

Returns

Returns can be made in person at our Geraldton store or by parcel post for smaller items, or via freight.

To return your item to us by mail, please follow the returns procedure below. Please note that postage/shipping fees will be payable at your own cost.

  1. Fill in the Returns Form with details of your return, including your order number and reason for return. The returns form can be found below.

  2. Please wait for your return to be accepted via email before sending your item back to us.

  3. We will respond with the outcome of your return as well as details for returning your item back to us within 2 business days.

  4. Go to your nearest post office and pay the necessary postage.

  5. Once your return has been received and inspected, we will process and finalise your return.

Please note: Furnish My Home cannot process your return unless we receive your Returns Form.

 

Refunds

Furnish My Home are not required to provide a refund or replacement if you change your mind.

We do not offer refunds on floor stock and sale items.  No refunds or exchanges on items sold ‘As Is’.

Refund requests must be made within 3 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

- Good is broken;

- Good does not match website description.

Refunds do not apply to the following goods:

- sold as is;

- floor stock;

- layby items;

- sale items; and

- change of mind.

 

Damaged Goods

Minor dents, scratches, or marks are not considered by our manufacturer to be defects. Due to many products being handmade, any minor dents, scratches or marks add to the character and uniqueness of each piece. Please refer to the photos and item descriptions prior to purchasing.

All products are thoroughly inspected both upon arrival and prior to shipping and departure from our store.

All products should be inspected immediately upon arrival. If any items are received with damages, please notify Furnish My Home via email at belledesigns@westnet.com.au so that we can assist in resolving this situation. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts must be kept and may be asked to be returned together with the original packaging.

Please note: If we do not receive the photos of any damages caused during transit within 24 hours of delivery, no claim can be made.